F.A.Q.s - Frequently Asked Questions

Q: Where can I find information about Tax Credits and Rebates for installing new equipment in my home or business?

A: For Federal Tax Incentives, please click below to see all the Federal Tax Incentives available.
Federal Tax Incentives

For GRU Rebates, please click below to be taken to GRU's website for a complete list of all the rebates offered.
GRU's Rebate Program


Q: Should You Have the Air Ducts in Your Home Cleaned? (What is Duct Cleaning?)

A: The EPA thinks so and here is an article from them explaing all about Duct Cleaning and why you should consider it.
EPA Duct Cleaning Article


Reduce Operating Costs, Increase Efficiency And Receive Your Rebates:

Did you know your local energy providers offer you rebates on energy saving controls, boiler tune-ups and on energy saving new equipment? FLAGWS works with the local energy providers in your area to make sure your next control system, control upgrade, new equipment installation or boiler tune-up receives all the rebates you are entitled to.


Customer service:

The first time you call FLAGWS, we enter your information into our database. This database is also a quick reference for past issues we have addressed at your location. This history helps us to not only make the correct recommendations, but also allows us to dispatch the appropriate service technician who is familiar with your equipment and building. Also, our customers have always relied on us for technical support and recommendations over the phone and in person. We are more than happy to help.


Service Repairs:

Our service technicians have had training in repair proposal and carry a copy of our current part prices and labor rates. As a result, for most repairs, you can receive immediate on-site price quotes. This, in turn, allows you to make a prompt decision for an immediate repair. If your company requires a faxed proposal, our office staff will send one promptly for your consideration.


Maintenance Programs:

Our Preventive Maintenance Program is the best in the industry. At FLAGWS we believe our maintenance programs should be performed by our well-trained service technicians who can find and address concerns before complex problems shut your system down. Every piece of equipment we cover in our contracts has a performance log sheet assigned. These performance log sheets are completed while we test your equipment and are also used to help us track any changes in performance from the previous years. Upon the completion of each scheduled maintenance check, the log sheets are returned to the shop where we review the sheets, yet again, as a further step to ensure consistency.


Custom Contracts:

At FLAGWS we do not have "lock-in contracts!" We believe if we perform our work to exceed your expectations. you will want to continue to call us for your service and maintenance needs. Our contracts are customized to fit your needs and are displayed in a one-year format. However, if you are not satisfied with our service, you may call and cancel before your next maintenance is performed.


Billing:

We have accurate and prompt billing procedures, which reduce billing problems. Whenever possible, our service technicians acquire a signature on the service orders and will leave a copy on site with you. They will then, fax a copy of the signed service orders to our shop at the end of each workday, thus, eliminating lost work orders and inconsistent billing.


Free Estimates:

We offer free maintenance program estimates. Before you call us, ask your current service provider to send you a copy of maintenance inspection reports so you can compare our performance tracking system to their inspection form. You will then see the reason to continue with FLAGWS. Would You Like To Know More? Please feel free to contact us with any questions!


Helpful Links:

- Consumers' Directory of Certified Efficiency Ratings

- Top Rated Water Heaters